What To Expect

What You Can Expect When Working With TrueSon Exteriors

We want you to feel assured through every step of our process, from project planning to project completion!

The first step in our process is to get acquainted with our potential customers. When you call into our office, we will put your information into our system and a project specialist will arrange to meet with you in person.

GOALS:

Our goal is to make sure that everything is a good fit and to get to know our clients and allow our clients to get to know our team.

PEOPLE INVOLVED:

Decision makers, Project Specialist (Barry, Nevada, Gene, Chris, or Tyler)

BARRY ROEWE

– Owner/President

NEVADA SHELKEY

– Project Specialist

GENE DEVORE

– Project Specialist

CHRIS SIVRET

– Project Manager

TYLER KALLENBACH

– Project Specialist (Interiors & Construction)

Once we’ve met in person, we will discuss the goals you have for your project, including what type of investment you want to make in your home, and determine if we are able to meet your needs. Then, we will return to our offices to sit down and pull pricing together to create a proposal.

GOALS:

Fact-finding; can we meet your needs? What type of investment are you looking for?

PEOPLE INVOLVED:

Decision makers, Project Specialist (Barry, Nevada, Gene, Chris, or Tyler)

BARRY ROEWE

– Owner/President

NEVADA SHELKEY

– Project Specialist

GENE DEVORE

– Project Specialist

CHRIS SIVRET

– Project Manager

TYLER KALLENBACH

– Project Specialist (Interiors & Construction)

Once we have collected all the necessary information, we will create a proposal for you and send it to whatever email address you have on file with us. This is your time to take a look at what we can offer you and make any necessary adjustments. Have you changed your mind on color or material type? Do you want to break a bigger project up into smaller jobs? We are happy to setup a meeting to discuss any questions you might have. Once we’ve agreed on terms, you will sign your proposal and be handed over to our Production Manager (Chris).

GOALS:

Meet investment ideals, get a signed contract in place

PEOPLE INVOLVED:

Decision makers, Project Specialist (Barry, Nevada, Gene, Chris, or Tyler)

BARRY ROEWE

– Owner/President

NEVADA SHELKEY

– Project Specialist

GENE DEVORE

– Project Specialist

CHRIS SIVRET

– Project Manager

TYLER KALLENBACH

– Project Specialist (Interiors & Construction)

Get measurements, order materials, consideration of other/outside factors—will homeowner be out of town certain dates, are there any special circumstances we need to work around?

GOALS:

Meet investment ideals, get a signed contract in place

PEOPLE INVOLVED:

Production Manager (Chris), Project Specialist (Barry, Nevada, Gene, Chris or Tyler), Vendors

BARRY ROEWE

– Owner/President

NEVADA SHELKEY

– Project Specialist

GENE DEVORE

– Project Specialist

CHRIS SIVRET

– Project Manager

TYLER KALLENBACH

– Project Specialist (Interiors & Construction)

Every couple of weeks, we sit down and go over our project rotation. We ask questions like: Who is up next? Are there any emergencies that need taken care of immediately? Do we have all the materials in for this job? Once we have coordinated our crews, we will contact you and line up a start date.

GOALS:

Production meetings where we discuss the schedule for next 2-3 weeks (roughly), jobs go through rotation and eventually get a start date

PEOPLE INVOLVED:

Production Manager (Chris), Scheduling (Josie, Barry, Kara)

BARRY ROEWE

– Owner/President

KARA PARRISH

– Office Manager, A/R, A/P, HR

JOSIE CROW

– Executive Administrative Assistant

CHRIS SIVRET

– Project Manager

Your project has begun! We will have coordinated with you about crews, timing, materials, and project length.

GOALS:

Proper materials delivered, line up crews, begin work

PEOPLE INVOLVED:

Vendors, Crews, Production manager (Chris), Scheduling (Josie, Barry, Kara) & Sales Person

BARRY ROEWE

– Owner/President

KARA PARRISH

– Office Manager, A/R, A/P, HR

JOSIE CROW

– Executive Administrative Assistant

CHRIS SIVRET

– Project Manager

Once your project has finished, we will clean up the job site, call in material and dumpster pickups if necessary, and then your Project Specialist will give you a call to make sure everything is looking just how you imagined!

GOALS:

Finish project, call for material/dumpster pick-up, follow-up with project specialist to make sure nothing has been overlooked or needs to be added

PEOPLE INVOLVED:

Crews, Production manager (Chris), Project Specialist (Barry, Nevada, Gene, Chris, or Tyler)

BARRY ROEWE

– Owner/President

NEVADA SHELKEY

– Project Specialist

GENE DEVORE

– Project Specialist

CHRIS SIVRET

– Project Manager

TYLER KALLENBACH

– Project Specialist (Interiors & Construction)

Last, we will send out your invoice. Once you have paid your final balance, you will get a packet in the mail that includes TrueSon’s five-year labor warranty and any other relevant warranties for products purchased. We will also probably ask you to review us on GuildQuality or another site. We love feedback!

GOALS:

Final balance due, warranty packet mailed, review us!

PEOPLE INVOLVED:

Kara, Josie

KARA PARRISH

– Office Manager, A/R, A/P, HR

JOSIE CROW

– Executive Administrative Assistant

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Our Process